Logo

Rural Property Management - Shared screen with speaker view
Robin Wolff
47:41
you can copy and paste these links to the handbooks: https://www.rd.usda.gov/publications/regulations-guidelines/handbookshttps://www.rd.usda.gov/publications/regulations-guidelines/handbooks#hb35602
Robin Wolff
48:19
Please share any questions here.
Dawn Melgares
50:25
Teach your staff to be reasonable accommodation detectives when it comes to conversations. A tenant saying they are "having a hard time with...." is an RA request if the issue is a physical structure to the unit or building or with the regulations and the "hard time" is due to a mental or physical disability and your staff should be letting the tenant know what the proper steps are. Many times a tenant is just making conversation but for Management not hearing the RA request can lead to issues in the future.
Robin Wolff
01:15:37
here are the accessibility live links: UFAS https://www.access-board.gov/aba/ufas.htmlFHA https://www.fairhousingfirst.org/faq/view_all.htmlADA AG https://www.access-board.gov/adaag-1991-2002.html
Dawn Melgares
01:28:33
We use a texting service to let tenants know of changes during COVID right away. It is working nicely